Jan 30, 2016

Episode 46 - Joseph Michelli discusses his book Driven to Delight and success strategies used by Mercedes Benz to boost customer experience. Joseph is the #1 New York Times best-selling author of The Starbucks Experience, The Zappos Experience, among many others. He talks about his inside investigation into one of the...

Jan 23, 2016

Episode 45 - Brian Solis discusses his book X: The Experience When Business Meets Design and the importance of recognizing that 'experiences' are the new brand. Brian is an award-winning author, a digital anthropologist and a respected futurist. His best-selling books including What’s the Future of Business and The...

Jan 16, 2016

Episode 44 -  Joris Merks-Benjaminsen discusses his book Online Brand Identity and techniques to design a winning digital brand strategy. Joris is the head of Digital Transformation at Google and an award-winning author. His previous book was Think and Grow Digital.

Stay tuned after the interview for five action items...

Jan 9, 2016

Episode 43 - Ron Karr discusses his book Lead, Sell or Get Out of the Way and the traits of successful sales professionals. Ron has been featured on the CBS Morning Show, Bloomberg TV, and the BBC among others. Stay tuned after the interview for five action items to take advantage of the ideas and advice in this...

Jan 2, 2016

Episode 42 - Susan RoAne "The Mingling Maven" discusses her classic book How to Work a Room and techniques for better business networking. Susan's Secrets of Savvy Networking is also a best-seller. She was named by Forbes as one of the networking gurus of 2015 and she's sold over 1.2 million books in 13...