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Welcome to Everyday MBA with Kevin Craine

Celebrating 1 Million Downloads!

Each week hear interviews with best-selling authors, innovative thought-leaders and top-shelf executives sharing techniques and tips for business and career success. Listen in the second half of each episode for three action items you can use today.

Dec 11, 2021

NYT bestselling author Fred Reichheld discusses the book "Winning on Purpose" and the unbeatable strategy of loving customers. Fred is one of the world’s leading experts on customer loyalty. He created the Net Promoter System and founded Bain and Company’s loyalty practice. The Net Promoter Score is used by businesses around the world to measure customer loyalty. He is the author of five books including the New York Times bestseller The Ultimate Question 2.0. Listen for three action items you can use today.

Host, Kevin Craine

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